ACGRAM LLC — Privacy Policy

Last Updated: March 11, 2026
Version: 1.0 (Self-Drafted — Pending Attorney Review)

ACGRAM LLC ("ACGRAM," "we," "us," or "our"), a Wyoming limited liability company, respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website (acgram.com), use our products, or interact with us.

1. INFORMATION WE COLLECT

Information You Provide Directly:

Name, email address, company name, and role (when you submit a quote request or create an account)
Business contact details (phone number, mailing address)
Payment and billing information (processed by our payment providers; ACGRAM does not store credit card numbers)
Communications you send to us (emails, quote requests, support inquiries)
Information you enter into ACGRAM products during use

Information Collected Automatically:

IP address and approximate geographic location
Browser type, device type, and operating system
Pages visited, time on site, and referring URL
Cookies and similar tracking technologies (see Section 7)

2. HOW WE USE YOUR INFORMATION

We use your information to:

Process and respond to quote requests
Provide, maintain, and improve ACGRAM products
Communicate with you about your account, orders, and product updates
Comply with legal obligations
Detect and prevent fraud, abuse, and security incidents
Analyze website usage to improve our services

We do NOT use your information to:

Sell your personal data to third parties
Send unsolicited marketing without your consent
Profile you for targeted advertising
Make automated decisions with legal or similarly significant effects without human review

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share information with:

Service providers who assist in operating our business (payment processors, email services, hosting providers), under contractual obligations to protect your data
Professional advisors (legal, accounting, insurance) as needed
Law enforcement or government authorities when required by law or to protect our rights
In connection with a merger, acquisition, or sale of assets (with prior notice)

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Quote request data is retained for a minimum of 3 years for business records. You may request deletion at any time (see Section 6).

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption in transit (TLS 1.2+), multi-factor authentication on administrative accounts, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal data:

All Users:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Request your data in a structured, machine-readable format
Objection: Object to certain processing activities

To exercise any of these rights, email privacy@acgram.com. We will respond within 30 days (or sooner if required by applicable law).

United States — State-Specific Rights:

California (CCPA/CPRA): California residents have the right to know, delete, correct, and opt-out of sale/sharing of personal information per Cal. Civ. Code § 1798.100 et seq. ACGRAM does not sell or share personal information as defined by the CCPA/CPRA. To submit a request: privacy@acgram.com.

Virginia, Colorado, Connecticut, Utah, and other US states with comprehensive privacy laws: Residents of states with consumer data privacy laws have similar rights to access, correct, delete, and opt-out. Contact privacy@acgram.com.

Canada (PIPEDA): Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) including access, correction, and the right to withdraw consent. For Quebec residents, additional rights apply under Quebec's Law 25 (Act respecting the protection of personal information in the private sector).

United Kingdom (UK GDPR): UK residents have rights under the UK General Data Protection Regulation and the Data Protection Act 2018, including access, rectification, erasure, restriction, portability, and objection. You may also lodge a complaint with the Information Commissioner's Office (ico.org.uk).

European Union (GDPR): EU residents have rights under the General Data Protection Regulation (EU 2016/679), including access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), portability (Art. 20), and objection (Art. 21). You may lodge a complaint with your local supervisory authority.

7. COOKIES

Our website uses cookies and similar technologies for essential site functionality (session management, security), analytics (understanding how visitors use our site), and preferences (remembering your settings). We do not use cookies for behavioral advertising or cross-site tracking.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. CHILDREN'S PRIVACY

ACGRAM products are designed for business use and are not directed to children under 13 (or 16 in the EU/UK). We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact privacy@acgram.com and we will promptly delete it.

9. INTERNATIONAL DATA TRANSFERS

ACGRAM is based in the United States. If you access our website or products from outside the US, your information may be transferred to, stored, and processed in the United States. For EU/UK users, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission or UK Information Commissioner as the legal mechanism for such transfers. For Canadian users, we ensure transfers comply with PIPEDA's accountability principles.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date and communicated to registered users via email. Continued use of our website or products after changes constitutes acceptance.

11. CONTACT US

ACGRAM LLC
State of Wyoming, USA

Privacy inquiries: privacy@acgram.com
General inquiries: info@acgram.com
Website: https://acgram.com

For EU/UK residents: If you have a concern about our data practices that we have not satisfactorily addressed, you have the right to lodge a complaint with your local data protection authority.